How do I place an order?
Add items to your cart by clicking on the "Add to Cart" button. When you're ready to check out, click on the "Cart" button in the upper right then "Checkout" to view your shopping cart. Here you will have the option to update your cart, use a discount code. Clicking the "Check Out" button will take you to the first step of the checkout process. You will be asked to log in or create a new account.
During checkout, you will be asked to provide:
Your credit card billing address, which will also be your shipping address.
Your Preferred Shipping Method. Your Credit Card Type, Number And Expiration Date, Or Your PayPal Login Credentials.
How Can I Be Sure My Order Has Been Received?
When You Enter Your Credit Card Information And Click "Place Order" On The Final Review Page, You Will Be Given An Order Confirmation Number. You Will Also Receive An email Confirming That Your Order Has Been Received Within Approximately 24 Hours. We Will Send You Another email To Notify You When Your Order Has Been Shipped, Including Tracking Information.
When Will My Order Arrive?
If You're Trying To Estimate When A Package Will Be Delivered, Please Note The Following:
Processing Time Is 7-10 Business Days.
We Are Closed On The Weekends. Standard Orders Placed After 5 PM Eastern Time Friday Through Sunday Will Not Begin The 3-5 Business Day Processing Time Until The Following Monday As Early As 8 Am Eastern Time.
Shipping Times Depend On Method. Check Out Our Shipping Page For Estimates.
FedEx/UPS Deliveries Occur Monday Through Friday, Excluding Holidays.
United States Postal Service Deliveries Occur Monday Through Saturday, Excluding Holidays.
Can My Order Be Shipped To Different Addresses?
For Debit/Credit Card Use We Only Ship To Billing Address That Is On The Credit Card Issuing Bank's Record. Please Note That The Billing Address Information Has To Match Your Credit Card Information In Order To Process The Payment. Please note that we are not responsible for orders that are not deliverable to due to customer input error of shipping address.
We Have Added A Feature On The Website Which Will Allow Address Changes As Long As A Valid PayPal Account Is Used And The Addresses Are Changed On The Buyer's End.
Can I Order By Phone?
If An Item Does Not Have An Add To Cart Option, Does That Mean It Is Out Of Stock?
Yes, that means it is either temporarily out of stock or discontinued. We recommend sending us an email at firstname.lastname@example.org with your contact information, including your name, email address and the product that you are inquiring about. We will then add you to our customer contact list and email you directly once we have any updated about the item(s).
When Will That Item Be Back In Stock?
We do not have specific time frames, but by signing up to our customer newsletter list, we will keep you informed with product updates via email.
My Tracking Number Is Not Showing Any Updates. What Does That Mean?
Tracking information, on rare occasions, can experience delays; however, that does not mean that your item is not in transit. We recommend allowing the package its assigned delivery time based on its shipping method. If it is delayed beyond the time frame, then please email us at email@example.com and we will be happy to assist you.